I hope you all had a wonderful Christmas and Santa was good to you. We enjoyed Christmas eve at our home with our family and Christmas day at our oldest son's home. We had so much fun with food, gifts, laughter and love. I would like to welcome a new follower to my blog. Mrs. A has just finished 12 days of Christmas cards that are so clever and verses along with them. You have to visit her blog http://itsanalienlife.blogspot.com/ and say hello and check those out. I misinformed you about the phone working. My sister in law has the same cable company and can call me, but my sons who have cell phones and other people cannot! This is a nightmare. I have called several times. Twice I held on for 20 minutes and they cut me off. Today I got a real person and they are checking the lines and will call me back. That's what they told me last week no one called and phone is not fixed. After I called the tech people today I called billing to make sure they weren't charging me for service that I ordered 11/25 and didn't get internet until 12/20 and still no phone. As of right now today, my bill is $446.64. What would you do? I'm completely overwhelmed. I haven't made a card or been in the craft room for several days. Our friends funeral is Saturday and I hope to get back in the swing of things after that. I don't have the spirit right now but need to make a sympathy card for her. That is the hardest thing to do. Be kind to one another.
6 comments:
Brenda , thank you for the sweet shout about my blog. So sorry to hear that you are having problems with the phone company. Sympathy cards are hard to make at any time so sending you good vibes to help your creativity long. Stay warm and safe. Hugs Mrs A.
Wow... $446.64 and you still have not gotten good service??? Something is very wrong!! I suppose if you refused to pay the bill, they would call you and expect their money, but until you get proper service, I would not pay for it, at least not now. My bill was only $25 more then what I was paying, because I already had the phone and internet bundle. TV was only thing added. What cable company is this? I have AT&T, they are easy to work with.
I don't blame you for being upset...maybe write a letter to the CEO plus when you call ask to speak to someone higher up and get some answers. You're getting very bad customer service. The little guy always seems to get shoved around.
I shall pray for you from this end. Keep calm ~ God's got it. I am glad you had a nice Christmas with family dispite having to deal with the phone company.
Aw, darn, Brenda, what a terrible uphill battle this has been. This may sound silly, but what your local congress person's office or senior services through the city you live in. You have to turn to some bigger guns at this point after a month of dealing with this cockamamie, which is not what I really want to call it! Or Channel ___ News where you live. They often have a consumer advocate reporter that will reach out and help. I've done it before and it has worked.
If not, then at least try to go directly to the top of the company; when you finally get someone, ask to speak to the supervisor right from the beginning. Just say you have been speaking to staff for a month without resolution and no offense, but you need to go directly to the top. Maybe one of your sons could get involved. Sometimes it gets so overwhelming you make yourself sick over it and I'm sure they wouldn't want that. It's definitely impacting you if you don't even want to think about getting crafty.
Of course, it doesn't help that you are dealing with your friend's death. I'm so sorry. I'm praying that it all gets resolved soon. Big hugs, Darnell
Brenda, sure sorry to hear about the continuing cable difficulties. Sounds like you need to get to a higher management level to report this ongoing problem and escalating bill. Obviously the Tech people are not doing their job. I know this is so frustrating...been there a couple times, and it's why I hate to make any changes to our bundled service. So happy to hear though, that your Christmas was lovely & you got to spend it with your loved ones. Hope your spirits improve soon, and looking forward to seeing your beautiful projects in 2014. Hugs & don't let 'em get you down too badly.
HELLO BRENDA,I AM GLAD YOU HAVE HAD A LOVELY FAMILY CHRISTMAS,BUT I AM SORRY TO HEAR YOU ARE HAVING SUCH PROBLEMS-FINGERS CROSSED ALL WILL BE SORTED SOON AND YOU WILL BE STRESS FREE AND BACK IN YOUR CRAFTROOM XX
JUST STOPPING BY TO SAY HELLO AND WISH YOU A VERY HAPPY NEW YEAR XX
I AM SORRY FOR THE CAPITALS(I HAVE A NEW LAPTOP AND IT HAS A STRANGE NEW WAY OF PUTTING CAPS LOCK ON IS DRIVING ME CRAZY AND TAKING FOREVER TO SAY HELLO TO MY BLOGGING CHUMS SO I HAVE GIVEN UP FOR NOW LOL!)
SEE YOU SOON,HUGS,NESSA XXX
Hi Brenda. I am so sorry you are dealing with all this. It sounds like Darnell has some good advice. ( only one I read) I am also sorry about your friends husband death.
I do think maybe getting in your craft room and making a card might make YOU feel better. Make a happy card first.
Glad you had a nice Christmas. Hope 2014 is a blessed year fro you.
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